FAQ

Production typically takes 5–7 business days.

 

For U.S. orders, shipping usually takes 7–14 business days after production.

Estimated total delivery time is typically 12–21 business days.

 

Yes, we ship worldwide.

International delivery times vary depending on destination, carrier availability, and customs processing.

 

Yes. Orders may be canceled within 24 hours of purchase.

After that, cancellation cannot be guaranteed because production may have already started.

 

Because our products are made to order, we do not accept returns or exchanges for:

– Change of mind

– Incorrect size selection

– Minor color variation caused by screen differences

 

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

 

Please email support@typhonlab.com within 7 days of delivery and include:

– Your order number

– Photos of the item

– Photos of the packaging

– A brief description of the issue

 

If approved, we will offer a replacement or refund depending on the situation.

 

Yes. Once your order has shipped, you will receive a tracking email.

Please allow up to 24–48 hours for tracking information to update.

 

Shipping estimates are not guaranteed and may be affected by carrier delays, weather, customs, or high shipping volume.

If your package appears significantly delayed, contact us and we’ll do our best to help.

 

Please contact us as soon as possible.

Address changes can only be guaranteed if requested within 24 hours of placing the order.

 

You can reach us at support@typhonlab.com.

We typically reply within 1–2 business days.