Shipping Policy
Thank you for shopping with TyphonLab.
Below you’ll find everything you need to know about our production and shipping process.
1. Production Time
All of our mouse pads are made-to-order to ensure premium quality and precise detailing.
Production time: 5–7 business days
Orders are processed Monday through Friday (excluding holidays)
During peak seasons or promotional periods, production may take slightly longer
Each piece is carefully printed, inspected, and packaged before shipping.
2. Shipping Time (United States)
Once your order is shipped, estimated delivery time within the United States is:
5–10 business days
Total estimated delivery time:
10–17 business days (including production)
Please note that delivery times are estimates and may vary depending on carrier delays, weather conditions, or holiday volume.
3. Shipping Costs
Shipping rates are calculated at checkout based on your location.
We may occasionally offer:
Free shipping promotions
Limited-time shipping discounts
Any applicable promotions will be clearly displayed on our website.
4. Order Tracking
When your order ships, you will receive:
A shipping confirmation email
A tracking number
A link to monitor delivery status
Tracking updates may take 24–48 hours to appear after shipment.
5. Address Accuracy
Please double-check your shipping address at checkout.
We are not responsible for:
Orders delivered to incorrectly provided addresses
Delays caused by address errors
If you need to make a change, contact us within 24 hours of placing your order at:
support@typhonlab.com
6. Lost or Delayed Packages
If your order has not arrived within the estimated timeframe:
Check your tracking link
Contact the carrier directly
Reach out to us at support@[yourbrand].com
We will work with you to resolve the issue as quickly as possible.
7. Damaged Items
If your item arrives damaged:
Contact us within 7 days of delivery
Include clear photos of the product and packaging
We will evaluate the issue and arrange a replacement if eligible
Customer satisfaction is extremely important to us, and we’ll make it right.
Every mouse pad is printed using high-resolution artwork and premium materials designed for durability, color accuracy, and long-lasting performance. We take pride in delivering products that gamers can rely on.